Returns are accepted within 14 Days of your receipt.
A full refund will be offered if the goods are returned undamaged and in the original packaging. All products will be inspected to ensure they are in a re-saleable condition. If you require a refund please allow 7 working days for this to be processed from the day we received the returned products.
Please obtain proof of postage when returning goods as we cannot be held responsible for goods that do not reach us. Also not that postage will be at the customers expense.
Should your item arrive defective or damaged please notify Fabric Penguin immediately and a replacement will be sent upon return of the damaged item.
For damaged or defective goods the customers return postage expense will be reimbursed, please allow 7 working days for this to be processed.
We regret that postage, packing and insurance are direct costs and cannot be refunded unless the goods are faulty.
Should you have any further questions or require advise please contact us on 0161 637 3939 or email [email protected]